Privacy Policy

Controller

Bisonel Ltd is the data controller. It is registered in England and Wales with company number 14557664 and is registered with the Information Commissioner's Office (ICO) under reference ZC271129.

Contact: hello@bisonel.com.

Data we collect

• Your name, email address and phone number if you give it.
• LinkedIn, CV, portfolio, GitHub and career information you share for coaching.
• Session notes, goals, feedback and roadmap information.
• Payment confirmation and purchase records.

Payments are hosted by Monzo Bank. Card details are handled by Monzo and we do not see or store them. You can read Monzo's privacy notice at monzo.com/legal/privacy-notice.

How we use your data

• To answer enquiries and provide coaching, based on contract or steps before a contract.
• To run the site and keep basic records, based on legitimate interests.
• To keep tax and accounting records, based on legal obligation.
• To send optional updates or use optional information, based on consent where relevant.

Processors and services

We use service providers to run the site and deliver the service. They may include Monzo Bank for payments, a video call tool, Zoho for email, GitHub Pages for website hosting and Linktree if you use it for enquiries.

International transfers

Some providers may process data outside the UK. Where this happens, we rely on appropriate safeguards such as UK adequacy rules or standard contractual clauses.

Retention

We keep client records for up to 6 years for tax, contract and legal reasons. If you enquire but do not become a client, we normally keep your enquiry for up to 12 months.

Your rights

You can ask for access, rectification, erasure, restriction, objection and portability. You can also withdraw consent where we rely on consent.

To use your rights, email hello@bisonel.com.

Complaints

You can complain to the Information Commissioner's Office at ico.org.uk. We would also welcome the chance to resolve the issue first.